FAQ - Frequently Asked Questions

FAQ – Frequently Asked Questions

Got questions about WintageClub and our KiloBoxes? Here you'll find answers to the most common ones. For anything else, contact us — we reply within 24 hours (working days).

📦 KiloBoxes

What are KiloBoxes?
Boxes of vintage clothing sold by the kilo. Each box contains a mix of hand-picked items, ready to be resold on Vinted, Depop, Instagram or at flea markets.

Do I need a VAT number to buy?
No. You don't need a VAT number: you can also buy as a private individual. KiloBoxes are designed for Vinted resellers, but anyone can order — many customers start exactly this way, testing a small box before deciding whether to start a business. If you have a business, we issue an invoice: prices on the site include VAT, also for EU businesses.

What quality are the items?
Most items are Grade A (in excellent condition, ready to resell). An occasional share (typically 10–15%) may be Grade B: items with normal signs of wear but still resellable. Every item is hand-picked by our team and the composition of each KiloBox is clearly stated on the product page.

Can I choose specific items?
No. KiloBoxes contain curated mixes by category (denim, premium brands, coats, etc.). It isn't possible to request specific items, but our selection always ensures high quality and variety.

What exactly do Grade A and Grade B mean?
Grade A means clothing in excellent condition: normal signs of wear are acceptable, but no obvious damage, persistent stains or tears. Grade B means items with more visible signs of wear (light fading, tiny marks, washing marks) but still resellable. It's the highest level of transparency in the vintage wholesale market.

Which size is right for me?
5 KG to get started and test, 10–20 KG for active resellers, 30+ KG for shops and professional resellers. Contact us if you're unsure.

🚚 Shipping and Delivery

Where do you ship?
Throughout Italy and to the 26 EU countries. Shipping is free in Italy on orders of €139 or more and across Europe on orders of €249 or more, whatever the box size. Below these thresholds, weight-based rates apply, always shown at checkout before payment.

Islands and special territories (Balearics, Canaries, Ceuta, Melilla, Azores, Madeira) are always charged for shipping. For Cyprus and Malta, write to us before ordering and we'll prepare a dedicated quote. For destinations outside the EU, contact us for a quote. We don't ship to the United Kingdom, Switzerland, Norway or Iceland.

How long does it take to receive my order?
Preparation in 24–48 hours. Delivery in 2–4 working days in Italy, 3–8 days in Europe. You always receive an email with tracking as soon as the parcel is shipped.

Can I pick up in person?
At the moment all orders are shipped by express courier. We don't offer pick-up at our premises.

💳 Payments and Orders

Which payment methods do you accept?
Credit/debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, iDEAL, Klarna (in instalments, where available) and bank transfer. All payments are protected by SSL encryption.

Can I change or cancel an order?
Within 2 hours of purchase by contacting us by email. After that, the order may already be in preparation.

Can I buy wholesale with custom pricing?
Yes. For orders over 100 KG or recurring business agreements, contact us for a dedicated quote.

Do you issue invoices?
Yes, we issue a proper invoice. At checkout select "Purchase as a company/VAT number" and enter your tax details.

🔄 Lot conformity guarantee

Can I return the products?
KiloBoxes are products assembled to order (under art. 59 of Italian Legislative Decree 206/2005), with variable composition. Individual items cannot be returned and cash refunds are not available (second-hand products). If there is a significant discrepancy in quality compared with what is stated on the product page, contact us within 7 days of delivery with photos of the items: we will arrange a 1:1 replacement with other matching items or credit on your next order.

What happens if I receive damaged items?
If the actual composition is significantly different from what is stated on the product page, we arrange a 1:1 replacement with other matching items or credit on your next order. Contact us with photos within 7 days of delivery. We don't offer cash refunds on second-hand products: our policy protects the declared quality and the transparency of the lot, not subjective opinions about individual items.

🏪 For Resellers

I run a vintage shop. Can I get special terms?
Yes! We offer preferential rates for resellers and shops. Contact us to set up a tailored partnership.

How can I earn by reselling?
It depends on how you photograph, describe and price the items, and on your sales channel: we do not promise earnings or margins. On the How to Resell Vintage page you'll find practical tips.

📱 Vinted and Online Reselling

I'm new to Vinted. Where do I start?
Start with a 5–10 KG box. Visit our How to Resell Vintage page for a complete guide.

Which boxes work best on Vinted?
The Vinted Reseller Box, the KiloBox Brand Premium, the KiloBox Denim Vintage and the KiloBox Mix Brand are the most popular with Vinted resellers.

Didn't find your answer? Contact us — our team replies within 24 hours, Monday to Friday.